Online Chat – How long it takes to Process a Software Refund Request? Once the refund request is received, a company representative will contact you within 24 working hours for further assistance.Īlternatively, you can directly call Stellar’s ® customer care executive at toll free number 180.įor Post Sale Support – Existing CustomerĮmail Support – Number - +91 98703 46347 To request refund for a product, you need to drop an email at mentioning your order number and a brief description of the issue you’re facing while trying to use the product. Any request received post this timeline would not be entertained. You must send a refund request to Stellar ® within 30 days of the date of purchase of the software, for Yearly Subscription or Lifetime License and 7 days in case of a monthly subscription. : Stellar's ® refund policy is applicable only on the products purchased online (through Electronic Software Delivery (ESD)) from If you’ve purchased our product(s) from a third party, the product(s) is subject to the refund policy of that third party. If Stellar's ® technical support team fails to help you recover data due to software limitations. If the results differ from the evaluation software on the purchased software product.
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